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License Number: MD HVACR 01-5457

Call us today at 301-384-7575 to request fuel delivery and/or service.

FAQ’s

For those customers who are new to the oil arena.

www.OilheatAmerica.com

If I have an emergency with my home heating system can I call you after hours?

Yes. All calls after hours are forwarded to our pager. If you get the answering machine, you will have a choice of leaving a emergency message or non emergency message, leave your name, phone number and nature of your call. We’ll return your call as soon as possible and, if necessary, a service technician will be dispatched to your home to solve the problem. Being accessible at all times is just one way we strive to give you the best service possible.

Winter is almost here. Is there anything I can do to make sure my heating system is ready for the job ahead?

Here are a few ways to prepare your home’s heating system for the upcoming cold. Taking a few minutes now can save a lot of anxiety on the first wintry day.

First, make sure your basement is clean. Dust or lint from a clothes dryer, sawdust from a woodworking project or pet hair can reduce your system’s efficiency and cause service problems.

Second, if it hasn’t been cold enough for your burner to kick on, take five minutes for this simple test. Turn the thermostat up above room temperature. Your furnace or boiler should come on. Let it run a few minutes. If there is a problem, we can get to you much quicker now than we can during the first cold snap (when everyone calls).

Third, an annual tune-up is the best way to make sure your system is ready for the cold. We can detect and prevent any problems that may occur. We’ll adjust your system to peak efficiency and help you save on your fuel bills. Customers who have a service agreement with us have an annual tune-up included with their agreement.

Additional tips include: moving furniture, paintings and other large items away from your vents so air flows freely; marking your fill pipe well and keeping it clear of leaves and snow during the heating season; and if you have an above ground tank consider using an anti-gelling additive in your oil (extreme cold may cause the oil in your tank or fuel line to gel, causing a no-heat situation and costly repair bill).

What should I do if my heat goes off?

If you have trouble getting heat this winter, follow this checklist. After each step, listen to hear if the burner goes on.

Check the heating system switches to make sure they are on. They’re red. One is probably located in a closet or at the top of the staircase. The other is probably near the heating unit.

Check the oil tank. Is it empty or below 1/8 full?

Check the thermostat. Is it set above room temperature, or to “heat”?

Check the unit’s fuses or circuit breaker.

Press the reset button on the burner relay once only. If you don’t know where it’s located, call us.

If the unit comes on and stays on, great. If it kicks on for about 90 seconds and then quits, or if it doesn’t start at all, call us.

Should I be concerned about carbon monoxide if I heat my home with oil?

There’s no cause for alarm. We encourage that everyone install a carbon monoxide alarm. Properly tuned and installed, home oil equipment produces insignificant traces of carbon monoxide. And if an oil burner is so out of tune as to produce higher levels of carbon monoxide, it normally produces smoke as a clear warning. However, if someone you know is using natural gas burners to heat their home they should be concerned. Unfortunately, natural gas produces no warning of carbon monoxide danger. In either case it is beneficial to install a carbon monoxide detector (similar to a smoke detector) in your home.

Why should I leave my oil tank full through the summer?

When you leave an oil tank only partly full over the summer, you’re also leaving a pocket of air inside where water can condense. Moisture is all it takes for bacteria to build up and grow. After the bacteria dies, it falls to the bottom of your tank and helps create sludge – a leading cause of system breakdowns.

The condensed water can also corrode your tank and, if it gets into your heating system, it becomes another cause of breakdowns. By keeping your tank full of oil over the summer, you can help prevent these problems.

When do the Budget Plan payments start?

Enrollment for new Budget Plan participants begins in the summer with the monthly payments starting in September and runs through June. Contact our office to participate in this program.

After I start automatic delivery, will I ever have to call and adjust my schedule?

Only if a big change occurs. Babies, sick people and the elderly all need a warmer home to stay healthy and comfortable. This can affect the rate at which your home burns fuel, which we keep on record to help schedule your deliveries. Please give us a call if there is a change in your household or if you have a concern.

What exactly is an emergency?

After normal business hours we consider the following as emergencies:

  • There’s no heat.
  • A serious fuel leak is discovered.
  • The situation appears dangerous.

Do you wait to deliver oil to your automatic delivery customers until prices are highest?

No. Contrary to popular belief, we don’t make more money when prices are high, so we have no incentive to deliver more frequently when that happens. Our price usually rises quickly only when some world event or severe cold snap temporarily raises wholesale oil costs.

However, since higher wholesale prices and colder weather usually go hand in hand, you sometimes get more deliveries when prices are high. Since we can’t predict what will happen to wholesale prices, all we can do is deliver according to your usage rate.